AI escalates your complaint past customer service β directly to managers, executives, and regulators who can actually fix the problem.
Hold music, transferred 4 times, told to call back, promised a callback that never comes. They win by wasting your time.
They follow scripts. They have no authority. The person who can fix your problem is 3 levels above them.
The company keeps your money. You lose. This happens millions of times a day across every industry.
Executives, regulatory bodies, and public pressure all work. You just need to know the escalation ladder.